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Guesthouse Terms and Conditions

DONA EMÍLIA GUESTHOUSE

These Terms & Conditions may change whenever necessary. Be sure to check our T&C online at the time of booking and/or before traveling.
  • Common Areas
  • Rooms and Suites
  • Whole House Reservation Conditions
  • Seasons
  • Prices, Rates, and Payment Terms
  • Reservation Cancellation Rules
  • Check-In and Check-Out Hours
  • Bicycles
  • Pets
  • Liability for Damages
  • Admission of Guests and Customers
1. COMMON AREAS
All our guests have access to the kitchen and lounge. The kitchen is equipped so that our guests can prepare different meals. The lounge is the ideal space to socialize. These areas are cleaned daily between 12:00 and 15:00.
2. ROOMS AND SUITES
2.1. Description and Capacity: All our rooms and suites are ready to welcome up to two guests and are provided with fresh bed linen, towels, and blankets. The bathrooms include toiletries such as liquid soap and shampoo. We can add extra beds and cots, subject to the capacity of each room or suite.  • Cot/Beds for children up to 4 years: free of charge, including breakfast. • Extra bed including breakfast: €28 per night.
2.2. Breakfast: Breakfast is included with your booking of a room or suite. Breakfast is not served; however, we provide the necessary ingredients for our guests to prepare their meal at any time and enjoy it in our well-equipped kitchen. For guests that are staying more than two days, we will ask if you would like to have your room serviced.  You can also pick fresh towels from a common area anytime you wish. 
2.3. Connectivity: We provide high-speed WiFi throughout the house. The access password is posted in various locations, including rooms & suites. All rooms are also equipped with cable TV that includes international channels.
3. WHOLE-HOUSE RESERVATION CONDITIONS
  • Please note that the minimum stay is two nights if you are booking the whole house.
  • Breakfast is not included, but you can use the kitchen to prepare your meals.
  • Cleaning of common spaces is carried out every three nights. Change of towels, bed linen, and cleaning suites and rooms is carried out every five nights. Daily cleaning has a cleaning fee. Please refer to the Extra Fees section.
4. SEASONS
The reservation and cancellation policy of rooms, suites, or Whole House as well as the pricing varies according to the season and specific dates.
SEASONS:
LOW SEASON
from the 1st January to the 31st of March | from the 1st of November to the 23rd of December | from the 26th  to the 29th of December
MID SEASON
from April 1st to the 14th | from April 18th to the 9th June | from the 1st of October to the 28th of October
HIGH SEASON
from the 15th of April to the 17th | from June 10 to the 9th of August | from 22 August to 30th of September | from October 29th to the 31st
FESTIVITY SEASON
From the 10th of August to the 21st | From December 30th to December 31st
NEO POP – International Festival of Electronic Music (from the 10th to the 14th August) *.
TOWN FESTIVITIES Romaria da Nossa Senhora d’Agonia (from the 17th to the 21st August) *.
NEW YEAR’S EVE (from the 31st December to the 1st January)
*dates are subject to changes
5. PRICES, RATES, AND PAYMENT TERMS
Please note that our rates change dynamically based on season, time of the week, events, and general region availability. You can review the rates for your preferred dates and lock in a great deal by booking early at https://dona-emilia.com. All pricing includes the 6% VAT.
6. BOOKING CANCELLATION RULES
If you wish to cancel your reservation, you must request it by email and consider the following  cancellation conditions:
  • During the Low Season, you can cancel your reservation free of charge up to 7 days before the day of your check-in. Within seven days of your check-in, we will charge your credit card the full amount of your booking.
  • During the Mid Season, you can cancel your reservation free of charge up to 5 days before the day of check-in. In the five days prior to your check-in, we will charge your credit card the full amount of your reservation.
  • During the High and Festivity Seasons, reservations are non-refundable. We will charge your credit card for the total amount of your reservation.
7. CHECK-IN | CHECK-OUT
Check-in: 15:00 to 21:00 | Check-out until 12pm.
Check-in takes place in person. If you arrive early, you can leave your luggage at the house. Any change to check-in or check-out hours must be communicated and requested in advance and will be accepted according to our availability. There may be an additional charge of €15 for a late check-in after 21:00 or a late check-out until 14:00. We cannot accept check-in after midnight.
8. BICYCLES
We have some bicycles to lend to our guests. Borrowed bicycles are your sole responsibility; for example, when parking, you should always put on the padlock that we will provide. In the event of theft or damage to the bicycles, the person responsible for using the bicycle shall bear the cost. We are not responsible for physical damage to users or their properties while using our bicycles. Use of bicycles must be requested in advance and subject to availability.
9. PETS
Dona Emilia is a pet-friendly guesthouse. Pet reservations are only on request as we try to accommodate only one pet per night. Pets that come to our house must be trained and always accompanied. If the pet damages any material in the Guesthouse, the pet's owner will be charged for the damage caused. If guests complain about noise from the pet, we may have to request that the pet's owner depart without refunding the reservation. Pets cannot be kept in the rooms or the house without their owners’ supervision and cannot sleep on the bed or the sofa.
10. LIABILITY FOR DAMAGES
Each guest is liable for any damage caused.
A security deposit will not be requested; however, in case of damage, we may charge a damage fee to the payment method provided by the guest upon check-in.
11. ADMISSION OF GUESTS AND CUSTOMERS
The Guest House Dona Emilia reserves the right of admission of guests and customers.
We wish you all an excellent stay at Dona Emilia Guest House!
The hosts Rami & Sofia